Marlindawati, Marlindawati, Vivi Sahfitri, and Rosalinda Rosalinda. “Measuring Tiktok Shop Service Quality Using The E-ServQual Method And Importance Performance Analysis (IPA) Method”. Journal of Information Systems and Informatics 7, no. 2 (June 26, 2025): 1400-1417. Accessed December 20, 2025. https://journal-isi.org.adsii.or.id/index.php/isi/article/view/1108.