Marcel, Marcel, and Garpepi Aotearoa. “Enhancing IT Service Desk for Hybrid Work: Insight from a TOE and TTF Case Study”. Journal of Information Systems and Informatics 7, no. 1 (March 28, 2025): 848-869. Accessed December 19, 2025. https://journal-isi.org.adsii.or.id/index.php/isi/article/view/971.