Kristiani E, Marcel M. Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory. journalisi [Internet]. 17Dec.2024 [cited 19Dec.2025];6(4):2611-3. Available from: https://journal-isi.org.adsii.or.id/index.php/isi/article/view/904