Integrating the PIECES Framework with Human Computer Interaction to Evaluate User Acceptance of E-Marketplace Information Systems

Rina Fiati; Nafi Inayati Zahro; Noor Latifah

doi:10.63158/journalisi.v7i4.1354

Rina Fiati Muria Kudus University, Indonesia
Nafi Inayati Zahro Muria Kudus University, Indonesia
Noor Latifah Muria Kudus University, Indonesia

DOI: 10.63158/journalisi.v7i4.1354

Keywords: E-Markerplace, Disabilities, PIECES Framework, Human Computer Interaction

Abstract

This study evaluates user acceptance of E-Marketplace information systems by integrating the PIECES Framework with a Human–Computer Interaction (HCI) approach. This integration offers a comprehensive view of both technical system performance and user-centered interaction, particularly for users with disabilities. The PIECES Framework assesses system quality and operational effectiveness, while the HCI approach emphasizes usability, user experience, and interaction patterns that influence acceptance and satisfaction. Using an action research design, data were collected via questionnaires from a sample of 30 respondents. The findings indicate that user interest has a partial yet significant effect on behavior, while other variables jointly influence user engagement. Notably, there was a marked increase in user understanding of internet tools—from 27% initially not understanding application use to 91% demonstrating improved comprehension. This progress underscores the importance of accessible and user-friendly design in enhancing trust and perceived security. The results highlight the critical role of consistent interface design, clear navigation, and inclusive visual elements in promoting usability and satisfaction. The study offers valuable insights for system developers and researchers to improve E-Marketplace platforms by aligning technical performance with inclusive, user-centric design—ensuring accessibility for all users, including persons with disabilities, and driving greater digital inclusion in the evolving digital economy.

Downloads

Download data is not yet available.

References

O. Semenda, Y. Sokolova, O. Korovina, O. Bratko, and I. Polishchuk, “Using Social Media Analysis to Improve E-commerce Marketing Strategies,” Int. Rev. Manag. Mark., vol. 14, no. 4, pp. 61–71, 2024, doi: 10.32479/irmm.16196.

R. W. Attar, A. Almusharraf, A. Alfawaz, and N. Hajli, “New Trends in E-Commerce Research: Linking Social Commerce and Sharing Commerce: A Systematic Literature Review,” Sustain., vol. 14, no. 23, 2022, doi: 10.3390/su142316024.

Y. Wang, L. Tao, and X. X. Zhang, “Recommending for a Multi-Sided Marketplace: A Multi-Objective Hierarchical Approach,” Mark. Sci., vol. 44, no. 1, pp. 1–29, 2025, doi: 10.1287/mksc.2022.0238.

E. Sulistyaningsih, W. Murti, and C. Ratnasih, “Analysis of E-Marketing Strategy and Business Innovation in Optimizing Improvement of Service Quality and Its Effect on MSME Income,” ADI J. Recent Innov., vol. 5, no. 2, pp. 155–167, 2024, doi: 10.34306/ajri.v5i2.1045.

R. A. Teubner and J. Stockhinger, “Literature review: Understanding information systems strategy in the digital age,” J. Strateg. Inf. Syst., vol. 29, no. 4, p. 101642, 2020, doi: 10.1016/j.jsis.2020.101642.

R. Fiati, D. Mutiara, and K. Nugraheni, “Evaluation of Information System Framework and Suitability of Technology Tasks on the Continuing Intention to Adopt E-Learning Systems,” vol. 45, no. 3, pp. 177–185, 2025.

M. Ula, R. Tjut Adek, and B. Bustami, “Emarketplace Performance Analysis Using PIECES Method,” Int. J. Eng. Sci. Inf. Technol., vol. 1, no. 4, pp. 1–6, 2021, doi: 10.52088/ijesty.v1i4.138.

A. B. Ersania, I. N. L. Julianto, and I. W. Swandi, “Systematic Literature Review for User Interface Design and User Experience of Animation Media in Enhancing the Concentration of Children with Special Needs,” J. Sosioteknologi, vol. 24, no. 1, pp. 28–39, 2025, doi: 10.5614/sostek.itbj.2025.24.1.3.

M. Tafsiruddin, A. Saefullah, and Z. Ismail, “The Use of the PIECES Method to Measure User Satisfaction with Higher Education Academic Portals in South Tangerang City,” Int. J. Res. Educ., vol. 5, no. 1, pp. 35–47, 2025, doi: 10.26877/ijre.v5i1.1094.

M. Yazid, B. Maliki, and P. N. Primandari, “Analysis of the Performance Evaluation of the Population and Civil Registration Service of Surabaya City using the Performance , Information , Economic , Control , Efficiency , Services ( PIECES ) Method,” vol. 3, pp. 156–164, 2025.

R. Fiati, Widowati, and D. M. K. Nugraheni, “Information system success model: continuous intention on users’ perception of e-learning satisfaction,” Indones. J. Electr. Eng. Comput. Sci., vol. 37, no. 1, pp. 389–397, 2025, doi: 10.11591/ijeecs.v37.i1.pp389-397.

M. B. Nadzeri, M. Musa, C. C. Meng, and I. M. Ismail, “Interactive Mobile Technologies,” Int. J. Interact. Mob. Technol., vol. 17, no. 15, pp. 135–154, 2023.

R. Fiati and D. Kurniati, “Backward Chaining Model for Identifying Learning Difficulties Experienced by Special Needs Children,” Sci. J. Informatics, vol. 9, no. 1, pp. 104–110, 2022, doi: 10.15294/sji.v9i1.33872.

R. Fiati, W. Widowati, and D. Mutiara Kusumo Nugraheni, “Service quality model analysis on the acceptance of information system users’ behavior,” Indones. J. Electr. Eng. Comput. Sci., vol. 30, no. 1, p. 444, 2023, doi: 10.11591/ijeecs.v30.i1.pp444-450.

J. Liu, “ChatGPT: perspectives from human–computer interaction and psychology,” Front. Artif. Intell., vol. 7, no. June, 2024, doi: 10.3389/frai.2024.1418869.

Z. Lyu, “State-of-the-Art Human-Computer-Interaction in Metaverse,” Int. J. Human–Computer Interact., vol. 40, no. 21, pp. 6690–6708, 2024, doi: 10.1080/10447318.2023.2248833.

N. Inayati Zahro, R. Fiati, and R. Hadapining Radja Kusumodestoni, “Corporate Entrepreneurship of SMEs and Business Management Strategies in the Digital Era,” KnE Soc. Sci., vol. 2024, pp. 67–74, 2024, doi: 10.18502/kss.v9i6.15255.

T. Wang and D. Wu, “Computer-Aided Traditional Art Design Based on Artificial Intelligence and Human-Computer Interaction,” Comput. Aided. Des. Appl., vol. 21, no. S7, pp. 59–73, 2024, doi: 10.14733/cadaps.2024.S7.59-73.

R. Fiati, Widowati, and M. K. N. Dinar, “Exploring M-Learning User Information Systems through the Development of a Comprehensive Technology Acceptance Model,” Int. J. Informatics Vis., vol. 9, no. 3, pp. 1125–1131, 2025, doi: 10.62527/joiv.9.3.3258.

B. Paneru, B. Paneru, R. Poudyal, and K. Bikram Shah, “Exploring the Nexus of User Interface (UI) and User Experience (UX) in the Context of Emerging Trends and Customer Experience, Human Computer Interaction, Applications of Artificial Intelligence,” Int. J. Informatics, Inf. Syst. Comput. Eng., vol. 5, no. 1, pp. 102–113, 2024, doi: 10.34010/injiiscom.v5i1.12488.

A. N. K. K. Gamage, “Research Design, Philosophy, and Quantitative Approaches in Scientific Research Methodology,” Sch. J. Eng. Technol., vol. 13, no. 02, pp. 91–103, 2025, doi: 10.36347/sjet.2025.v13i02.004.

A. Q. Gill, “Agile System Development Lifecycle for AI Systems: Decision Architecture,” pp. 1–11, 2025, [Online]. Available: http://arxiv.org/abs/2501.09434.

M. I. H. -, “Software Development Life Cycle (SDLC) Methodologies for Information Systems Project Management,” Int. J. Multidiscip. Res., vol. 5, no. 5, pp. 1–36, 2023, doi: 10.36948/ijfmr.2023.v05i05.6223.

D. D. Saputra, G. Sukadarmika, and F. Purnama, “Development of Employee Management Information System UI/UX Using a User Centered Design Approach,” Sci. J. Informatics, vol. 12, no. 3, pp. 419–428, 2025, doi: 10.15294/sji.v12i3.27979.

M. Yaska and B. M. Nuhu, “Assessment of Measures of Central Tendency and Dispersion Using Likert-Type Scale,” African J. Adv. Sci. Technol. Res., vol. 16, no. 1, pp. 33–45, 2024, doi: 10.62154/ajastr.2024.016.010379.

S. M. F. Ã and M. M. El-masri, “Focus on Research Methods Handling Missing Data in Self-Report Measures,” pp. 488–495, 2005, doi: 10.1002/nur.

N. Roselidyawaty and M. Rokeman, “Likert Measurement Scale in Education and Social Sciences: Explored and Explained,” Educ. J. Soc. Sci., vol. 10, no. 10, pp. 77–88, 2024, doi: 10.37134/ejoss.vol10.1.7.2024.

D. Geszten, B. P. Hámornik, and K. Hercegfi, “Team usability testing: development and validation of a groupware usability evaluation method,” Cogn. Technol. Work, vol. 26, no. 3, pp. 487–506, 2024, doi: 10.1007/s10111-024-00759-5.

E. Musi, L. Federico, and G. Riotta, “Human–computer interaction tools with gameful design for critical thinking the media ecosystem: a classification framework,” AI Soc., vol. 39, no. 3, pp. 1317–1329, 2024, doi: 10.1007/s00146-022-01583-z.

A. Anwarudin, A. Fadlil, and A. Yudhana, “Academic Information Systems and User Satisfaction with e-ServQual and WebQual 4.0 Approach Method,” Int. J. Inf. Sci. Manag., vol. 22, no. 2, pp. 35–54, 2024, doi: 10.22034/ijism.2024.1977939.0.